1. When should I reserve my items?
You should reserve your items as early as you can. We book on a first come-first serve basis. We have an extremely
large inventory, however in our busy season, we do book almost everything we own, every single weekend.

2. Do you charge for delivery?
Yes. Our delivery rates depend on time and distance from us. Examples: Wenonah-$20. Mullica Hill-$30.
Swedesboro-$40. Washington Twp-$40. Cherry Hill-$55. Bridgeton-$70. Burlington-$80

3. Does the delivery charge include you coming
back to pick up the items?
Yes. Our delivery rate is round-trip. The charge includes us delivering and then picking up after your event.

4. Does the delivery charge go up if I get more items?
No. The delivery charge is a fixed rate. You can order unlimited items and only pay one delivery charge.

5. Is there a minimum for delivery?
Yes. Your order must include $50 worth of rental or resale items for us to deliver.

6. When do you deliver?
We usually deliver one to three days before your event. For example, if your party is on a Saturday, we
deliver on either Wednesday, Thursday, or Friday. You are NOT charged more for earlier delivery.

7. When do you pickup?
We usually pick up a day or two after your event. The majority of events are on Saturdays. Pickup for
weekend events is usually Monday or Tuesday.

8. Can you deliver with no one home?
We can deliver with no one home. We prefer not to, but we will if it's absolutely necessary. The invoice must be
pre-paid in full. By having us deliver with no one home, you are assuming responsibility for all items. (mainly the quantity of items)

9. Can you do a same day delivery/pickup?
YES. If we are delivering and picking up during our normal business hours, there will be no additional charges.
If it is necessary for us to have employees come in either before or after business hours, there will be additional charges.

10. Can I pick up my items to save on delivery charges?
Some items can be picked up. Some items MUST be delivered, (mainly due to our insurance.) Dunk tanks,
moon bounces, frozen drink machines and staging must be delivered. Obviously, tents that we install must be delivered.

11. Are your prices per day?
No. Our prices are mostly per event. (per weekend). For example: If you need tables for a Saturday event,
you can come in on Thursday to pick them up and return them on Monday. It is just the one-time charge.
Prices will vary when you get into extended rentals such as week-long and month-long rentals.

12. What types of payments are accepted?
Cash, personal and business checks, and credit cards (Visa, MasterCard, Discover, and American Express) are all accepted.
We do NOT accept starter checks.

13. Do you setup the tables and chairs?
We can setup and breakdown tables and chairs. Setup and breakdown of tables cost $2 per table and setup and
breakdown of chairs cost $1 per chair. Otherwise tables and chairs are left in stacks. When we come to pick
up the items, they are to be broken down and re-stacked how we left them.

14. Do you offer packages?
NO. All of our items are priced individually. The prices are already priced low individually. We don't want to
force our customers into renting something they don't need just because it may be included in some type of package.

15. What surfaces can your tents and moonbounces
be setup on?
We can setup our tents and moonbounces on grass, dirt, gravel, pavers, concrete, asphalt, decks, etc. Standard pricing
is on grass in which we are able to stake into the ground. If we are unable to stake, we can use weight blocks to
secure our items. Weight blocks are an additional $15 each and weigh 225-250 lbs. The size of the tent dictates
how many weight blocks are required.

16. Do I need to put down a deposit to reserve?
Some items need a 50% deposit. (tents, moonbounces, linen.) It is NON refundable if you cancel.
Items such as tables and chairs do NOT require a deposit.

17. What is your cancellation policy?
If you cancel, policy says that you lose your deposit. However, we are not in business to take your money
without giving you something in return. If you cancel an item and we did NOT lose rentals on that item nor did
we already deliver you that item, chances are your deposit will be refunded.
(Linen deposits are ALWAYS non refundable due to the fact that we use an outside service.)

18. What are your business hours?
MONDAY thru SATURDAY 8 a.m. to 5 p.m. in the Spring, Summer, and Fall.
MONDAY thru FRIDAY 8 a.m. to 5 p.m. SATURDAY 8 a.m. to 12 noon in the Winter.

19. What should I do with my items after my event is over?
Tables and chairs should be broken down and re-stacked. Linen should be shaken out and put into a trash bag.
All concession equipment, china, flatware, and glassware should be cleaned before pickup in order to avoid additional labor fees.

20. Do I need to be home when you come to pickup.
As long as we have access to the items and it's okay for us to enter your property, it is NOT necessary that you are
home on pickup. If we do NOT have access to items when we come to pick up, and we are forced to come back,
additional delivery fees will apply. We do NOT call you prior to pickup unless it is arranged ahead of time.

21. How many people fit at a table?
30" Round Table: 2
36" Round Table: 4
48" Round Table: 6
60" Round Table: 8
72" Round Table: 10
6' Banquet Table: 6-8
8' Banquet Table: 8-10

22. Do you discount for non-profit organizations?
Yes. Any donation or discount request must be made on your organization's letterhead and addressed
to Kevin O'Donnell. You can fax or mail a request. All discounts and donations depend on the time of the
year, availability of items, and labor required on our part.

23. Do supplies come with concession equipment?
NO. Our machines are priced lower than most companies because they do NOT come with supplies.
This is to prevent you from being forced to get a certain amount. We will rent you the machine and you are
given the freedom to decide how much you need.

24. Do you provide power for items that require electricity?
NO. It is up to the customer to have adequate electricity to power the items he or she has rented from us.

25. Do you fill the dunk tank?
NO. It is the customer's responsibility to have the dunk tank filled. It can be filled with a regular garden hose
in 1-3 hours (depending on your water pressure).

26. Can I make a reservation over the phone?
Yes. You can even place your required deposit over the phone with a credit card.

27. Can I place an order online or via fax?
NO!!!! It is very important that you speak with a Y-BY Rental associate over the phone or in person to reserve any items.